Privacy Policy

This Policy applies to personal data collected by Ha Long Tourism Services Co., Ltd. (the “Company”) through the contact form on halongservices.vn.

The website does not use advertising cookies, install third-party tracking code, or create visitor behaviour profiles.

The Company collects only information that you voluntarily enter in the contact form: full name, organisation name, email address, telephone number (optional), material of interest, estimated quantity, delivery location, and enquiry details.

The Company does not collect sensitive personal data and does not ask you to provide bank-account information, identity documents, or passwords through the website.

Data is used for one purpose only: to contact you and respond to quotation or documentation requests.

The Company does not use data for advertising and does not sell, exchange, or transfer it to third parties for commercial purposes.

Form submissions are forwarded directly to the Company's email inbox. The website does not store your information in a separate database.

Emails containing enquiries are retained in the Company's mailbox for as long as needed to process the request and maintain transaction records, then deleted when no longer required.

To operate the website and forward email, the Company uses website-hosting infrastructure and email-delivery services from professional providers. These providers process data only as technically required for transmission and may not use it for their own purposes.

The website uses HTTPS encryption for all data transmitted between browser and server. Access to the enquiry mailbox is restricted to authorised personnel.

Under Vietnam's Decree No. 13/2023/ND-CP on Personal Data Protection, you have rights to be informed, access and correct your data, request deletion, withdraw consent, and lodge complaints concerning your personal data.

To exercise these rights, email your request to admin@halongservices.vn. The Company will process it within the period prescribed by law.

This Policy may be updated if applicable law or website operations change. The latest version will always be published on this page.